Sometimes we get caught in the middle of conflict amongst colleagues, making it challenging to remain neutral and maintain professionalism. Consider the following seven principles when you find yourself in a difficult or awkward situation with your boss, your professional colleagues, or others at work: 1. Treat everyone with respect, whether they deserve it or not. 2. Document everything. 3. Report only supported facts through appropriate channels with proper procedure. 4. Suggest specific solutions and alternatives. 5. Compromise if necessary and if ethical. 6. Maintain a positive, professional attitude. 7. Don’t gossip! We also recommend that you periodically review the CBMT Code of Ethics as well as that of your agency.